Background introduction

Background introductionAccording to the official updated support document of Microsoft, users may encounter crash problems when using Office applications including Outlook, Word, and OneNote. This issue may be related to the language package version being outdated after the Office version update

Background introduction

According to the official updated support document of Microsoft, users may encounter crash problems when using Office applications including Outlook, Word, and OneNote. This issue may be related to the language package version being outdated after the Office version update. Event1000 or Event1001 is recorded in the event log viewer as the manifestation of this problem.

II. User encountered problems and reasons analysis

Problem manifestation: When users input, check spelling or perform other writing tasks, they may encounter application crashes.

Problem reason: It may be related to the outdated language package version. If the language package version fails to be updated to the current version timely, it may trigger a crash phenomenon. In addition, the update of the operating system may also lead to compatibility issues.

Solution to...

Check Language Pack Version: Users can verify the language pack version for obsolete by checking the version of C:\Program Files\Microsoft Office\root Office 16\mscss7xx.dll file. In theory, the version number of this file should closely match the Office version. If any mismatch is found, it is necessary to update the language pack in a timely manner.

Update the operating system: If the update of the operating system causes crashes, users can try updating the operating system or restoring to factory settings to solve the compatibility issues.

Contact Microsoft customer service: If the above methods fail to solve the problem, users can contact Microsoft customer service for help.

Notes to Section IV

Users should maintain patience and calm during the process of use and do not easily give up

When using any office software, it is necessary to regularly backup important data in case of data loss.

For Microsoft official updates, users should carefully read and understand the support documents in order to better cope with problems.

The following is an introduction to the related issues with the crash of Microsoft Office application and the solutions to help users who have encountered this problem.

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