2024 Fourth Quarter Telecommunication Service Quality Report: Regulating Market Order and Protecting User Rights

cloudtech 2025-01-23 17:05:58 Source: Network

2024 Fourth Quarter Telecommunication Service Quality Report: Regulating Market Order and Protecting User RightsOn January 23, 2024, the Ministry of Industry and Information Technology (MIIT) of China officially released the 2024 Fourth Quarter Telecommunication Service Quality Report. This report comprehensively summarizes the latest developments in China's telecommunication service quality, covering key work in telecommunication services, user complaints and appeals, and work requirements and service tips

On January 23, 2024, the Ministry of Industry and Information Technology (MIIT) of China officially released the 2024 Fourth Quarter Telecommunication Service Quality Report. This report comprehensively summarizes the latest developments in China's telecommunication service quality, covering key work in telecommunication services, user complaints and appeals, and work requirements and service tips. It provides the public with a comprehensive understanding of the current state of telecommunication services in China.

The report first details the significant achievements of the MIIT in key areas of telecommunication services. To further regulate the telecommunication and internet service market order and effectively protect users' legitimate rights and interests, the MIIT actively promoted the formulation and implementation of relevant standards, such as the "Service and Management Specification for Mobile Application Distribution Platforms" and the "User Rights and Interests Evaluation Specification for Telecommunication and Internet Services." The introduction of these national standards has injected regulatory strength into the telecommunication and internet service market, laying a solid foundation for creating a fair and competitive market environment.

Simultaneously, the MIIT has continuously stepped up efforts to crack down on illegal activities, focusing on severely punishing behaviors that seriously infringe upon user rights, such as disruptive pop-up ads and illegal collection and use of personal information. The report shows that the MIIT issued a public notice on 49 apps with illegal behavior and took serious action against them. This series of regulatory actions has effectively purified the service environment and enhanced user experience. Statistical data shows that the annual pass rate of on-shelf APP random inspections increased by 5 percentage points year-on-year, fully reflecting the effectiveness of the MIIT's regulatory actions and signifying that China's APP ecosystem is moving towards a more standardized and healthy direction.

In addition to strengthening supervision, the MIIT also actively guided enterprises to improve their capabilities, urging terminal enterprises to establish and improve the "three capabilities" of APP behavior records, operation management, and risk warning. The establishment of these "three capabilities" not only helps enterprises to identify and resolve their own problems in a timely manner but also effectively prevents the occurrence of illegal behavior, safeguarding user rights from the source. To better support the automation, intelligence, and precision of APP governance, the MIIT is fully promoting the completion of the national APP detection and certification public service platform. The completion of this platform marks a new stage in China's APP governance capabilities, providing strong technical support for more effective regulation of the APP market in the future.

Significant progress has also been made in improving the digital service experience for the elderly. The report points out that the telecommunication service industry has completed the adaptation for the elderly and accessibility transformation of over 3,000 websites and APPs closely related to the lives of the elderly and people with disabilities. This work has greatly facilitated the use of digital services by the elderly and people with disabilities, effectively narrowing the digital divide and enabling them to better integrate into the digital society. In addition, basic telecommunication enterprises have actively responded to the national call by establishing a "one-button call to human customer service" hotline for the elderly, with a cumulative service of 560 million people, providing more convenient and caring services for the elderly.

In terms of emergency communication guarantee, the information and communication industry has played an irreplaceable key role. In the face of various major events and natural disasters, the information and communication industry has maintained a high degree of vigilance, providing timely and effective communication guarantee services. Report data shows that a total of 457,000 emergency communication personnel, 152,000 emergency communication vehicles, and 137,000 generator sets were deployed throughout the year, successfully completing the communication guarantee tasks for various major events. Particularly in response to natural disasters such as Typhoon "Connie," the information and communication industry responded and dealt with the situation in a timely and effective manner, providing strong communication support for post-disaster reconstruction and fully demonstrating the responsibility and commitment of the information and communication industry in safeguarding national security and social stability.

In summary, the 2024 Fourth Quarter Telecommunication Service Quality Report fully demonstrates the significant achievements of the MIIT in regulating the telecommunication market order, protecting user rights, and improving service quality. From formulating national standards and strengthening supervision and law enforcement to promoting enterprises to improve their capabilities and improve user experience, the MIIT has always adhered to a user-centric approach, continuously optimizing telecommunication services, and contributing to the construction of a digital China. The data and achievements presented in the report reflect the country's determination and efforts in information development and point the way for the healthy development of the telecommunication service industry in the future. This report is not only a summary of past work but also a guide for future development directions, further promoting the continuous improvement of China's telecommunication service level and laying a solid foundation for building a safer, more convenient, and more efficient digital society. The MIIT will continue to strengthen supervision, continuously improve relevant policies and measures, continuously promote the improvement of telecommunication service quality, and effectively protect the legitimate rights and interests of the people. In the future, the MIIT will continue to be user-needs oriented, continuously improve services, enhance user satisfaction, and contribute greater efforts to building a digital China. It will also actively address new challenges, continuously innovate, and contribute its wisdom and strength to promoting the sustained and healthy development of China's telecommunication industry. The MIIT will continue to be committed to providing users with safer, more convenient, and higher-quality telecommunication services.

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