Hisense's after-sales service needs to replace the motherboard for 600 to 700 yuan, and the customer repaired it for 25 yuan themselves. The customer complained that the video caused a stir

Hisense has become famous now, but what it produces is not a good name.The cause of the incident was that a Hisense customer had a blue screen on their TV, and then called Hisense's after-sales service to inspect it at their doorstep

Hisense has become famous now, but what it produces is not a good name.

The cause of the incident was that a Hisense customer had a blue screen on their TV, and then called Hisense's after-sales service to inspect it at their doorstep. Haixing said that the motherboard was broken and needed repair, costing six to seven hundred yuan. The lady thought it was too expensive, so she paid the doorstep fee and went back without repair.

Afterwards, she bought a disk online, did system repairs and upgrades, and fixed the TV. Just roast about it, but this video exploded.

Hisense believes that the woman's comments have had a negative impact on the manufacturer. The reason for the complaint is that the overall video did not provide real product purchase time and order information, nor did it provide appointment after-sales information. The author only used one-sided storytelling to incite consumer emotions to smear and maliciously slander our brand and products. The controversy point in the entire video is that the maintenance provided by our after-sales service is expensive. Users advertised in the short video that they could repair the TV for 25 million yuan, But from beginning to end, there was no display of the repaired TV screen, and this part of the content information was false and maliciously smeared and polished our brand; After the incident, we have been using the official Tiktok account to actively contact the user to solve the problem, but the user has read it but failed to reply.

This has angered this lady. After exposing the specific barcode and the screen repaired by Hisense, Hisense was embarrassed. Later, the manufacturer found out the woman's personal privacy information and sent a text message saying that she could cooperate with him or compensate for a new TV, but the video publisher did not accept it.

If she has a request, there are many people in the comment section who have a considerable situation asking Hisense to do a good job in after-sales service.

Her family is all Hisense, but Hisense's approach is quite heartbreaking.

Of course, there are also different voices, and professional maintenance personnel have identified the problem.

Her TV has blue light and the backlight has aged. After the after-sales service came to see the problem, they should have told you how much it would cost to fix all the problems. However, you did fix one flashing problem and did not see the other backlight problem. The video shows that the TV backlight bar is slightly blue and the user's TV image is indeed slightly blue. This is due to the aging of the backlight component. Repairing this fault is equivalent to repairing the screen, which indeed costs over 600 yuan. Perhaps the master did not explain it clearly to the user, but there was still a problem with the subsequent communication.

I hope Hisense can also provide a response.

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