Ensuring a Safe and Smooth Tomb-Sweeping Holiday Travel

As the Tomb-Sweeping Day holiday approaches, DiDi, under the guidance of relevant authorities, has launched a series of safety measures to guarantee the safety of travelers during the holiday period. These measures include preemptive risk assessments, emergency response drills, enhanced safety features tailored to the unique characteristics of holiday travel, optimized service experiences in key scenarios, and robust safeguards for the safety and rights of both passengers and drivers

As the Tomb-Sweeping Day holiday approaches, DiDi, under the guidance of relevant authorities, has launched a series of safety measures to guarantee the safety of travelers during the holiday period. These measures include preemptive risk assessments, emergency response drills, enhanced safety features tailored to the unique characteristics of holiday travel, optimized service experiences in key scenarios, and robust safeguards for the safety and rights of both passengers and drivers.

Anticipating and Mitigating Risks through Emergency Drills

Prevention and early detection are key to ensuring safety. DiDi has proactively collaborated with local transportation, public security, and emergency management departments to conduct pre-holiday safety hazard inspections and fire emergency drills. Risk prevention and response plans have been formulated to address potential adverse weather conditions, sudden dangers, passenger-driver conflicts, and unexpected accidents.

DiDi Designated Driving and Qingju have initiated dedicated safety teams to conduct safety inspections and maintenance on electric vehicles used by designated drivers, as well as shared bicycles and electric scooters deployed on the road, ensuring the safety of riders.

To ensure fire safety at stations and in vehicles, Qingju, Xiaoju Charging, and other service scenarios have increased the frequency of offline patrols. Xiaoju Energy has developed its own digital safety management solutions, such as Xiaoju Eagle Eye and Xiaoju Shield, to continuously monitor and safeguard charging safety.

Promoting Safe Driving through Training and Intelligent Identification

According to the meteorological department's forecast, rainfall is expected in many parts of southern China during the Tomb-Sweeping Holiday, while localized sandstorms may occur in northern China. Coupled with complex road conditions and heavy traffic volume on highways, these factors pose challenges to road safety. Statistics from the Ministry of Public Security show that the first day of the Tomb-Sweeping Holiday is the period with the highest concentration of traffic accidents, with a particularly high incidence from 7 p.m. to 9 p.m. each day. Traffic accidents are also prevalent in rainy regions in the south. Passengers are reminded to fasten their seat belts throughout their journey during the holiday.

To continuously strengthen drivers' safety awareness and protective capabilities, DiDi has initiated dedicated safety driving improvement programs for its ride-hailing, taxi, hitchhiking, Hua Xiaozhu, delivery, and designated driving services. These programs cover defensive driving, anti-fatigue driving, strict prohibition of drunk driving, and guidelines for highway and long-distance driving. DiDi ride-hailing drivers receive an average of 150 online training sessions per year, with over 4,000 offline training sessions conducted nationwide each month.

In addition, DiDi has independently developed a safe driving warning system that can identify various driving safety hazards in real-time, including driver drowsiness and fatigue, distracted driving due to mobile phone use, and speeding. The system provides timely reminders and interventions. It can also assist drivers in intelligently identifying pedestrians and non-motorized vehicles crossing the road, effectively enhancing driving safety. The safe driving warning system provides drivers with environmental risk alerts over 8 million times per day. After receiving the alert, drivers promptly take evasive actions, resulting in a 41% reduction in the accident rate involving pedestrians and non-motorized vehicles. During the holiday period, dedicated broadcasts and reminders will be activated to strengthen intervention strategies and strictly manage drivers' service hours.

DiDi Delivery has also established a real-time identification and intervention capability for unsafe driving behaviors of delivery drivers. It alerts drivers to dangerous driving behaviors approximately 140,000 times per day, effectively reducing the occurrence of traffic accidents.

Meeting Users' Tomb-Sweeping and Outing Needs with Enhanced Service Experiences

To facilitate holiday travel, DiDi will strengthen demand analysis and operational monitoring. Various incentives will be provided to encourage drivers to operate in key areas and during peak hours. Offline DiDi stations, pick-up point scenes, illustrated route maps, and AR navigation routes will be utilized to facilitate quicker meetings and departures between passengers and drivers.

In major transportation hubs and other popular cycling areas within cities, Qingju has set up fixed maintenance and mobile dispatch vehicles to meet travel needs while ensuring orderly parking and preventing traffic congestion.

The platform also recommends that users plan their trips in advance, use the DiDi Travel App to book travel times, or avoid peak hours to escape congestion. Features such as trip prediction, waypoints, assisted car calling, illustrated walking guides to pick-up points, and the option to select preferred driving routes on the trip page can be utilized to minimize route diversions.

Ensuring Safety Throughout the Journey with Real-Time Protection and 24/7 Support

During trips, based on over 1,300 real-time safety strategies running on the platform, DiDi conducts dynamic analysis of real-time risks, focusing on abnormal stops, route deviations, and other situations. Real-time location protection is enhanced throughout the journey. For long-distance, station, and highway/expressway orders, approximately 140,000 phone reminders are sent to passengers each day, reminding them to fasten their seat belts in the back seat. At the end of each order, an audio message alerts passengers to be aware of the "door kill" risk.

In addition, DiDi provides users with safety features such as a safety hotline, audio and video recording protection, guardian protection, 110 emergency call, and driving behavior feedback to handle emergencies. The platform recommends that users update the DiDi Travel App promptly, visit the Safety Center to learn about various safety features, add emergency contacts, and share trip information with family and friends as needed. Hitchhiking passengers should ensure that the transaction process is completed within the platform to guarantee the timely activation of safety measures and accident insurance.

DiDi customer service and safety experts are available 24/7 to ensure efficient response and proper resolution of any emergencies. Safety response teams located across China will work closely with the police to safeguard the legitimate rights and interests of users and drivers.

Comprehensive Care for Key Groups, Ensuring Accessibility and Hassle-Free Travel

During the Tomb-Sweeping Holiday, many elderly passengers need to travel. It is recommended that children help their parents activate DiDi's "guardian protection," bind their family accounts, and enable remote real-time accompaniment and fare payment. They can also call the hotline 4006881700, use the "DiDi Elderly Edition" WeChat mini-program, or the "one-click car call" feature in the "Assisted Taxi Calling" function within the App. Under the guidance of relevant authorities, DiDi has also actively connected to the national unified taxi telephone hailing service hotline 95128 in many places, which elderly passengers can dial directly.

DiDi's "Barrier-Free Travel Service" continues to provide priority dispatch and other benefits to visually impaired users and guide dog users. Passengers who wish to bring their beloved pets for an outing can use the pet-friendly travel service provided by DiDi Premier in Beijing, Shanghai, and Hangzhou.

If you drink alcohol during a festive outing and need to drive, it is recommended to choose DiDi Designated Driving. If you hail a taxi after drinking, you can activate the "alcohol reporting" feature for enhanced trip protection.

Passengers are reminded to safeguard their personal identification information, account and password, and verification codes. They should complete the car-hailing and payment process within the App to avoid private transactions that may lead to disputes and losses. When traveling, passengers must remember to safeguard their personal belongings. If they are inadvertently left in the vehicle, they can click on "My," select the corresponding order, and click on "Lost and Found" to contact the driver as soon as possible. Alternatively, they can call the dedicated customer service hotline 400-000-0999 for assistance.

To express gratitude to drivers for their dedicated service during the holiday period and to ensure travel during the short break, DiDi has launched a commission-free card in 238 cities, including Guangzhou, Shenzhen, Hangzhou, Harbin, and Lhasa. In 118 cities, including Beijing, Chengdu, Shanghai, Lanzhou, and Luoyang, a 20% or 25% flow acceleration card has been launched, with a maximum reward of RMB 15 per order. In addition, various rewards are offered, such as completion bonuses, rainy day expansion cards, travel points, congestion worry-free cards, idle running compensation bonuses, and cash spin games, to help drivers increase their income and earnings. Taxi drivers can also receive a limited-time 7-day fare advance card.

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