Why Asking About Shipping Insurance Gets You Blocked: A Veteran Online Store Owner's True StoryA recent online post complaining about being blocked by a store's customer service for asking about shipping insurance sparked widespread discussion. What's really going on? A store owner with over a decade of experience shares the truth behind this phenomenon and the immense pressure shipping insurance puts on businesses...

Made in China Leads the Global Market: Expansion of Cross-border e-commerce "Free Shipping Zones" Presents Win-Win OpportunitiesRecently, Singapore, Malaysia, Thailand, Japan, and South Korea have officially joined the Taobao and Tmall overseas "free shipping zones." At the same time, JD Global also added Malaysia and Thailand as two new free shipping sites...

1688 Upgrades Buyer Protection Service: Free Return Shipping, Instant Refunds, and Platform Compensation1688 recently released an announcement regarding the upgrade of its buyer protection service, stating that starting from September 12th, services such as free return shipping, instant refunds, and compensation for disputed orders will be fully implemented for all orders on the platform. This upgrade represents a comprehensive enhancement to the existing "Peace of Mind Purchase" service, aiming to address longstanding buyer experience issues on the platform and actively reduce burdens while increasing revenue for merchants...

Amazon Global Store Partners with SF Express International, Ushering in a New Era of Cross-border Direct ShippingOn July 16th, Amazon Global Store announced the official launch of SF Express International direct shipping service, providing Chinese consumers with a more convenient and faster cross-border shopping experience. This partnership marks a significant breakthrough in logistics for Amazon Global Store and will open wider global shopping doors for Chinese consumers...

Shipping Insurance Has Become a New Target for "Wool Party" Members: Merchants Are Grieving, How Should Platforms Respond?In recent years, in order to enhance user experience, e-commerce platforms have launched shipping insurance services, allowing consumers to easily return goods after purchase. However, this seemingly convenient "benefit" has spawned a hidden black industry chain, allowing "wool party" members to exploit loopholes, maliciously place orders and fraudulently claim shipping insurance reimbursements, causing significant losses for many merchants...