Suqian Mobile: Empowering Enterprise WeChat to Create a Warmer, Digital Customer Service Experience
Suqian Mobile: Empowering Enterprise WeChat to Create a Warmer, Digital Customer Service ExperienceSuqian Mobile upholds a customer-centric service philosophy, actively exploring innovative service models to provide users with more convenient, efficient, and user-friendly experiences. In recent years, with the rapid development of internet technology and changing user communication habits, traditional telephone service models have struggled to meet increasingly diverse customer needs...
The Tough Times Are Your Chance: How to Use Private Domain Operations to Retain Old Customers and Build a Sustainable Business
The Tough Times Are Your Chance: How to Use Private Domain Operations to Retain Old Customers and Build a Sustainable BusinessEveryone is talking about the tough economic climate, decreased consumer spending, and the difficulty of doing business. But is that really the case? In fact, when overall market growth is sluggish, it means that those who are adept at seizing opportunities will have more room to maneuver...
The Intelligent Customer Service Market Booms as Large Language Models Spark a New Wave of Competition
The Intelligent Customer Service Market Booms as Large Language Models Spark a New Wave of CompetitionThe intelligent customer service solutions market is experiencing a surge in growth as technology continues to advance. A recent report from International Data Corporation (IDC) shows that the overall market size for intelligent customer service solutions in China reached 3...
Another e-commerce platform crashed, and customers cried, "I lost all the down payment I left for my child
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After 6 years, has the deposit from Mobai finally arrived? Customer service response: always returnable. Reporter's actual measurement: still need to "queue up"
Illustration: A consumer successfully obtained a screenshot of the deposit refund network (the same below)Xinmin Evening News (Reporter Xu Chi): Over the past two days, some citizens have received refunds of 299 yuan in deposits from Mobiles. After uploading screenshots, they caused a lot of onlookers...
Can Taobao also use WeChat for payment? Customer service response
recentlySome netizens posted thatIt appears on the payment page of TaobaoWeChat scanning paymentOptions forWeChat QR code scanning payment is a service launched by Taobao and gradually opening up for Taobao orders through WeChat paymentCan you use WeChat to scan the code for payment? Please refer to the payment page displayAt the same time, customer service stated that WeChat scanning code paymentCurrently, it is only gradually open to some users and only supports selection when purchasing certain products. Some users are randomly selected...
AI customer service is overwhelming, what is the "degree" of marketing?
Although the voice that came in my ear was real, I wanted to interrupt or inquire, but the other person ignored me and continued to talk to myself. Unconsciously, the AI call that rang at any time replaced the previous merchant SMS...
During the "Double Festivals" period, Guangdong Science Center's customer reception reached a new high
Nandu reporter learned from the Guangdong Science Center that during the 8-day Mid Autumn National Day holiday (September 29th to October 6th), the center received over 150000 visitors, setting a new historical high.Guangdong Science Center Holiday Science Popularization Performance LiveDuring the "Double Festivals" period, the total number of guided tours and explanations for each exhibition hall in the center increased from 9 to 18 per day; The number of science popularization education activities has increased from 26 to 39, and 12 permanent themed exhibition halls and science popularization themed exhibitions such as "Hope Seedlings" and "Planetary Pioneers" have been opened, allowing tourists to fully enjoy them...
Exposed that the Meituan riders rebelled against the "Overlord Clause" and took orders recklessly before canceling their account. Meituan customer service: Under verification
In response to the resistance of Meituan's delivery riders, they made every effort to snatch 253 orders in just four hours, and then chose to pick up meals and deliver them in place. Although this brought some troubles to consumers and businesses, the reasons behind it highlighted their dissatisfaction with Meituan and their willingness to call for improvement...
Apple's "Braid" customer service has caused controversy, and the image is still on the official website
Apple company is in trouble!Recently, on the Apple Watch page on the official website, a Specialist expert online helped you select customer service image images one-on-one, which caused dissatisfaction among many netizens. Especially, the character image in the image had a "braid", and many netizens said, "This braid really makes me feel full of maliceImage of Apple's "Braid" customer service...
Taiwanese media: Gradually feeling uneasy about customer needs, TSMC delays receiving chip devices
Source: Reference Information NetworkAccording to a report by Taiwan's Central News Agency on September 15th, TSMC has notified major suppliers to delay the shipment of high-end chip manufacturing equipment due to "growing unease about customer demand".According to reports from Reuters and other sources, insiders have stated that the affected suppliers include Dutch lithography machine manufacturer ASML...
On Taotian Customer Day, CEO Dai Shan led all the executives to listen to a customer roast meeting
What changes do you think Taobao has made?What are the three Taobao products you want to complain about most?What is the most important reason for you to continue being with Taobao in the future?The above "three questions" come from the first customer day series event since the establishment of Taotian Group on September 8th.At the "Taobao living room" scene, four customer representatives sat on stage to express their opinions...