After 6 years, has the deposit from Mobai finally arrived? Customer service response: always returnable. Reporter's actual measurement: still need to "queue up"

Illustration: A consumer successfully obtained a screenshot of the deposit refund network (the same below)Xinmin Evening News (Reporter Xu Chi): Over the past two days, some citizens have received refunds of 299 yuan in deposits from Mobiles. After uploading screenshots, they caused a lot of onlookers

Illustration: A consumer successfully obtained a screenshot of the deposit refund network (the same below)

Xinmin Evening News (Reporter Xu Chi): Over the past two days, some citizens have received refunds of 299 yuan in deposits from Mobiles. After uploading screenshots, they caused a lot of onlookers. Is it true, as netizens have said, that after waiting for more than 6 years, we have finally "ushered in a turnaround"? The reporter conducted verification and investigation into this matter.

After searching Weibo and some social media apps, the reporter found that some netizens did post screenshots of the 299 yuan deposit refund they received. Some netizens joked that Meituan had a "conscience" after acquiring Mobai, while others mocked themselves and forgot about the deposit. When it arrived, it seemed like a "windfall" and was a bit "overjoyed".

Illustration: You can access the deposit refund interface by logging into Meituan App

According to the information obtained, due to the previous renaming of the Mobike to "Meituan Bike", the deposit for the original Mobike can be refunded by logging into the Meituan App channel. According to the "Refund Tutorial" demonstrated on the internet, after logging into the Meituan App, click on the "My" option at the bottom, click on "Customer Service" in the upper right corner of the pop-up interface, enter "Refund Deposit", and continue to select "Bicycle" business in the pop-up subdirectory to enter the refund interface. But at this point, the system pops up with the message 'busy manual services', prompting the reporter to inquire about a' change of time '. Obviously, refunds are not so "immediate" and there is still a need to "wait". The reporter called the customer service hotline and a customer service staff member stated that the deposit refund channel has always been open, and the company has been helping users follow the normal refund process.

Illustration: Due to busy manual services, refunds still need to be "queued"

The reporter also interviewed several users who were still "owed" deposits by Mobai. According to Mr. Huang, a citizen, he received the refund the day before yesterday. It suddenly appeared in my WeChat notification. I was taken aback for a moment, and then I slowly understood. "Another citizen, Ms. Gu, said that she had never forgotten this money, and after more than six years of waiting, it was really" too long "; Mr. Yin, a citizen, sent a screenshot stating that while chatting with a friend, he accidentally realized that the refund message had popped up, "It feels like 'winning the lottery', which is quite wonderful." He bluntly stated that compared to the money, he wanted to feel more "time is so fast".

Of course, there are still many users who have not received the 299 yuan refund. However, they stated that after seeing online posts, the common feeling is that the deposit refund is no longer as "distant" as before, as if "seeing hope". Faced with the "joy" of these former Mobai users, other citizens who have been unable to receive refunds for OFO small yellow cars are "shouting through the air", hoping to get rid of this "refund anxiety" as soon as possible.

However, according to the reporter's actual measurement, it is not so easy to truly achieve a "refund to account" for the deposit of the Mobike, and it still requires "patient waiting".

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