Xinhua Review: The Internet is aging and needs a two-way journey

Xinhua reporter Li JieqiongHow to book museum tickets? "" How to return items that are not good online? ".

Xinhua reporter Li Jieqiong

How to book museum tickets? "" How to return items that are not good online? "... Helping parents solve various mobile app problems has become a daily compulsory course for young people.

A netizen shared the details of getting along with my elders during this year's Mid Autumn and National Day holiday: "In the eyes of my parents, my highlight moment is helping them solve various mobile phone problems.

Parents who once advised us to play with mobile phones less often, as the internet gradually permeates all aspects of life, are also "keeping their phones in their hands". But for a considerable number of elderly people, especially the elderly, the ubiquitous digital scenes in life make them feel at a loss.

Some are really useless. Some elderly people often use smartphones for social communication and entertainment purposes, such as browsing short videos and making video calls, but do not use their phones for online car hailing, registration appointments, and daily payments

Some people dare not use it. The frequent reports of online fraud and other news have raised concerns among some elderly people, causing them to become afraid of using smart living, fearing that one may not work properly and may "make a mistake" or "be deceived".

Some people really don't want to use it. Some smart devices have complex functions, and there are few apps for the elderly. Some of them are just for aging. The pop-up window that can't be closed, the push that can't be refused, and the advertisements that can't be seen everywhere... Young people think it's too big to use them. No wonder the elderly roast about "too much trouble".

The "speed" of digitization encounters the "slow heat" of the elderly, resulting in various "maladaptions". Eliminating this "maladaptation" requires a two-way journey of "aging adaptation".

The digital life of the elderly is moving slowly, so we might as well wait.

More patience and tolerance to bridge the digital divide. The 'clumsy method' is the most effective, a simple operation that can be taught four or five times without being able to do it, with only a few more loops and less impatience. If you can't spend a lot of time with your parents, then use some ingenuity. A few years ago, there was a news that left a deep impression. Grandmother couldn't use WeChat, while the girl spent 10 hours creating a hand-painted "WeChat User Manual", which was very heartwarming.

Give more care to the elderly technically. For the "trouble" that the elderly roast, we should do more subtraction, remove the various advertising implants in the App, the interface settings that have nothing to show, and the operation steps that have no actual effect; To address the issue of elderly people being easily deceived, we need to do more addition and increase the ability to intercept miscellaneous information, in order to truly adapt to aging.

Be more meticulous in public services and social governance. In recent years, some local government halls have set up service channels for the elderly, hospitals have set up special accounts for the elderly, telecommunications companies have launched a "one click call in manual customer service" function specifically for the elderly group, and some media have set up columns on "content that the elderly love". These measures for adapting to the elderly should be promoted in various regions as soon as possible, so that more elderly people can feel more at ease and at ease in the digital world.

All of the above have been achieved, and elderly people will feel and believe that they can do it.

In fact, many elderly people are thriving online. The "Fashion Grandma Group" that sparked the trend of Chinese culture through cross dressing, the "I am Grandma Tian" who shares daily funny life, the "Sichuan style Salt Grandma" who teaches homely cuisine, and the "Pinyin Grandma" who teaches people to read in the live broadcast room... After years of sedimentation, they bring a happy and fulfilling daily life, elegant, intelligent, and rich life experience to social platforms, joyful themselves, and inspiring and moving thousands of netizens.

We are pleased that more and more elderly people are "on the internet", but we also need to see that with the deep participation of elderly people in digital life, the "aging adaptation" of the internet is not already complete, but just beginning.

The digital dilemma of the elderly needs to be seen and understood, and the wisdom of life in white hair and wrinkles can also be seen and recognized through the magnifying glass and communicator of the Internet.

Source: Xinhua Network

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