Delivery Rider and Security Guard Conflict: Meituan Promises to Protect Rider Rights, Calls for Rationality

Delivery Rider and Security Guard Conflict: Meituan Promises to Protect Rider Rights, Calls for RationalityOn the evening of August 12th, the Xiliu Branch of Hangzhou Public Security Bureau released a police report stating that a male food delivery rider had a conflict with a security guard in a gated community after accidentally kicking over a fence while delivering food. The incident escalated with the rider kneeling down, leading to a gathering of people

Delivery Rider and Security Guard Conflict: Meituan Promises to Protect Rider Rights, Calls for Rationality

On the evening of August 12th, the Xiliu Branch of Hangzhou Public Security Bureau released a police report stating that a male food delivery rider had a conflict with a security guard in a gated community after accidentally kicking over a fence while delivering food. The incident escalated with the rider kneeling down, leading to a gathering of people. The incident quickly went viral on social media, attracting widespread attention. In response, Meituan quickly issued a statement, vowing to take measures to safeguard riders' rights.

Incident Recap: Delivery Rider Kneels Down, Sparks Controversy

According to the police report, the delivery rider accidentally kicked over the community fence while delivering food, leading to an argument with the security guard. Subsequently, the rider allegedly knelt down, attracting a gathering of people. The incident quickly spread online, sparking heated discussions among netizens.

Meituan's Response: Upholding Rider Rights, Investigating the Incident Thoroughly

In response to the incident, Meituan stated that it will thoroughly investigate any unfair treatment the rider may have faced, cooperate with relevant departments based on the rider's requests, and resolutely protect the rider's legitimate rights. Meituan also clarified the rumors circulating online about "all delivery riders at the scene being banned from the platform," stating that the company did not take any measures that would negatively affect riders, such as banning them or limiting their order acceptance during the entire incident. The company has taken legal action against accounts and those behind them who spread rumors.

Multi-pronged Approach: Protecting Rider Rights, Driving Industry Development

Meituan revealed that after the conflict, it immediately dispatched personnel to the scene to assist the rider in handling the conflict and paid the property management fees for repairing the fence. The rider in question has now returned safely.

To prevent similar incidents from occurring and further protect rider rights, Meituan has announced three initiatives:

• Enhance Rider Rights Protection Team: Provide necessary safety protection and legal support through dedicated rider hotlines, offering more comprehensive protection for riders.

• Promote Rider-Friendly Community Construction: Actively communicate with communities and property management companies across the country to explore mutually beneficial ways to create more rider-friendly communities, improving the working environment for riders.

• Optimize Distribution Safety Guarantee: Collaborate with various social stakeholders to optimize safety for rider delivery and response to unexpected events, ensuring the protection of riders' legitimate rights while providing users with reliable and timely food delivery services.

Rational Response, Maintaining Social Harmony

This incident has drawn public attention to the rights of food delivery riders, highlighting the need for further strengthening safety measures and rights protection for riders. It is hoped that all parties can respond rationally to the incident, avoiding emotional statements, and work together to maintain social harmony.

Conclusion

The occurrence of this incident reminds us of the need to further (perfect the rider rights protection mechanism), enhance safety guarantees for riders, and guide riders to respond rationally to various issues at work. They should uphold their own rights while complying with societal rules and maintaining social harmony. Only through collective efforts can we effectively safeguard the legitimate rights of the food delivery rider group and promote the healthy development of the food delivery industry.

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