2cm Oversized Luggage Fee of 700 Yuan? Spring Airlines' "Three Overs" Luggage Sparks Controversy

2cm Oversized Luggage Fee of 700 Yuan? Spring Airlines' "Three Overs" Luggage Sparks ControversyOn August 21st, at Shanghai Pudong Airport, a passenger was required by Spring Airlines to pay a 700 yuan oversized luggage fee because her carry-on suitcase was 2 centimeters over the allowed size. This led to an argument with the airline's ground staff at the gate

2cm Oversized Luggage Fee of 700 Yuan? Spring Airlines' "Three Overs" Luggage Sparks Controversy

On August 21st, at Shanghai Pudong Airport, a passenger was required by Spring Airlines to pay a 700 yuan oversized luggage fee because her carry-on suitcase was 2 centimeters over the allowed size. This led to an argument with the airline's ground staff at the gate. The passenger exclaimed, "Are you Spring Airlines so poor you have to do this?"

In the video, the passenger stated that she had already purchased her ticket and was being charged 700 yuan solely for 2 centimeters of excess size. This was not just a matter of money, but also an issue of the staff's attitude. She even passionately urged, "Let's not leave until this is resolved."

In response to this incident, Spring Airlines explained that the passenger's ticket included a 20 kg free checked baggage allowance. Ground staff repeatedly reminded her at check-in and boarding that her carry-on suitcase was oversized and advised her to check it in, but the passenger persisted in refusing to do so. Ultimately, the passenger packed her carry-on luggage into a bag provided by the airline and took it on board, while the oversized suitcase remained at Pudong Airport under the airline's care. Spring Airlines emphasized that this was not about making money, but rather about reducing "three overs" luggage on board.

• At the beginning of this year, the Civil Aviation Administration of China issued a notice regarding the "Special Campaign for the Control of 'Three Overs' Luggage in Passenger Cabins." The "three overs" refer to oversized, over-piece, and overweight luggage. All airlines have their own luggage policies, which are clearly stated at the time of ticket purchase. According to Spring Airlines' policy, the allowed size for carry-on luggage is 20 30 40 centimeters, and the weight limit is 7 kg.

Regarding the requirement to check in luggage that was only 2 centimeters oversized, the Spring Airlines headquarters staff explained that Spring Airlines is a low-cost airline and has its own carry-on luggage size standards. Due to consistently high occupancy rates exceeding 90%, if the carry-on luggage size is not restricted, the overhead bins in the cabin will not be able to accommodate all the luggage.

The staff also pointed out that at check-in, they display the carry-on luggage rules for the cabin and allow passengers to measure their luggage on-site. Oversized, overweight, and over-piece luggage in the cabin can easily cause congestion during boarding and disembarking, occupy additional cabin space, reduce passenger travel experience, and even potentially affect aviation safety.

According to Shanghai Pudong International Airport, the police did not intervene because the passenger ultimately did not hinder flight operations.

Why Can't "Three Overs" Luggage Be Carried Onboard?

"Three overs" luggage poses negative impacts on aviation safety, cabin safety, flight punctuality, and passenger travel:

• Affects Flight Safety: If "three overs" luggage is not restricted, the actual take-off weight of the aircraft may exceed the weight recorded in the flight manifest, leading to hidden cargo and creating significant flight safety risks.

• Affects Cabin Safety: If passengers have "three overs" luggage, in the event of turbulence or other unusual situations, the powerful forces generated by the aircraft may cause luggage compartment doors to open, resulting in luggage being ejected and causing accidental injury to passengers.

• Affects Flight Punctuality: If passengers carry "three overs" luggage, they will be stopped before boarding, requiring baggage to undergo secondary inspection and checking. Airlines and airports need to recalculate and adjust aircraft loading, which will affect flight departure time and lead to delays.

• Causes Inconvenience for Passengers: To avoid affecting flight punctuality, the airport may transport "three overs" luggage by later flights. The luggage will not arrive at the destination with the passenger, requiring the passenger to collect it separately at the destination airport, causing inconvenience.

This incident has sparked heated discussions among netizens, with many expressing support for the airline, believing that rules are rules and the passenger was being unreasonable.

We again remind passengers that different airlines have varying carry-on and checked luggage size and weight standards. Passengers must carefully review these details when purchasing tickets. Relevant professionals also suggest that passengers should pay attention to whether the airline they choose is a low-cost carrier and whether the ticket purchased includes free baggage and meals as additional services.

Reporter: Xu Xinyuan

News Booth Integrated Sources: Spring Airlines Website, Beijing News (Reporter: Yu Jinmin), Netizen Comments

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