Didi Partners with Swimming Champion Pan Zhanle to Upgrade Travel Experience and Deliver "Champion-Level" Service

Didi Partners with Swimming Champion Pan Zhanle to Upgrade Travel Experience and Deliver "Champion-Level" ServiceOn October 18th, swimming world champion and Didi Chuxing ride-hailing brand ambassador Pan Zhanle will be competing in the upcoming swimming competition. To mark this occasion, Didi Chuxing announced a partnership with Pan Zhanle to continuously upgrade the travel experience

Didi Partners with Swimming Champion Pan Zhanle to Upgrade Travel Experience and Deliver "Champion-Level" Service

On October 18th, swimming world champion and Didi Chuxing ride-hailing brand ambassador Pan Zhanle will be competing in the upcoming swimming competition. To mark this occasion, Didi Chuxing announced a partnership with Pan Zhanle to continuously upgrade the travel experience. They have introduced a series of optimized services for three key scenarios: assisting elderly passengers, car chartering, and pet travel, aiming to meet the diverse needs of different users in specific scenarios. This is a testament to the brand's commitment to "treating every journey with care."

As a leading figure in the swimming world, Pan Zhanle has earned widespread acclaim for his outstanding achievements and unwavering dedication. Didi Chuxing shares this same commitment to dedication and care, striving to provide users with the most exceptional, convenient travel services. This partnership aims to extend Pan Zhanle's championship spirit from the competition field to everyday travel, allowing every user to experience Didi's champion speed and ultimate experience.

Elderly Travel: Making Travel Easier for Seniors

Since its official launch in January 2021, Didi's Elderly Travel service has provided 197 million trips for 6.24 million seniors in 355 cities, accumulating a total distance of approximately 1.4 billion kilometers. To understand the challenges faced by seniors during ride-hailing, the Didi Elderly Travel team conducted in-depth interviews with over 5,000 seniors. Based on their reading and usage habits, they optimized the ride-hailing interface. The use of large fonts, a clear and concise interface design, and a "one-button ride-hailing" feature allows seniors to easily enjoy convenient ride-hailing services.

Furthermore, verified users over 60 years old can access priority ride-hailing services for medical appointments. As of September 30, 2024, Didi has provided 144,000 priority ride-hailing services for senior users.

Car Chartering: Catering to Exclusive Travel Needs

To meet the demand for exclusive car chartering services, Didi launched its car chartering service nationwide in late August this year. Didi's car chartering service offers handpicked drivers and dedicated vehicles. Users can book on-demand through the Didi app, enjoying affordable and convenient car chartering services. Didi's car chartering pricing is transparent, allowing users to clearly understand the costs when selecting vehicle packages, eliminating hidden expenses.

Additionally, Didi car chartering drivers must meet the requirements of 5 years of driving experience and excellent service reputation. Vehicles must be new and in good condition, within three years of age, ensuring a safe and comfortable journey. Furthermore, Didi car chartering has established comprehensive service standards, offering three service commitments: "worry-free refunds, no-show compensation, and free waiting." 24/7 dedicated customer service ensures users enjoy peace of mind during every trip.

Pet Travel: Ensuring Safe Journeys for Beloved Pets

In response to the need for pet travel among pet owners, Didi's pet travel service has been available in 49 cities across China since August this year, including major cities like Beijing, Shanghai, and Shenzhen. Users can easily book pet travel services through the latest version of the Didi app or mini program. Drivers are friendly and do not refuse passengers with pets, and the journey is charged at a fixed price. Didi has certified and trained 5,016 Didi drivers for pet travel. Passengers can also refer to the Didi pet travel page for detailed guidelines on pet travel, ensuring safe and compliant pet travel.

Continuous Upgrades, Creating a Better Travel Experience

Didi Chuxing will continue to collaborate with various stakeholders, actively listen to user feedback, understand user demands and expectations for travel, and consistently upgrade technology and products. With the mission of making travel better, Didi will continuously strive to create user value, leverage technological innovation to serve society, and provide users with a more convenient, efficient, and comfortable travel experience.

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