The flight was delayed for 6 hours, and the staff found a subsidy. Passenger: The anger instantly dissipated!

Source: Benliu NewsWe apologize to inform you thatDue to weather conditionsYour flight has been delayedFrequent flyersDo you feel helpless about the above broadcasts?On July 21st,#Subsidy for staff discovery of 6-hour flight delay#The topic surged into hot search. The video shows that on July 19th, in Nanjing, Jiangsu,The first flight was delayed for 6 and a half hours due to weather conditions

Source: Benliu News

We apologize to inform you that

Due to weather conditions

Your flight has been delayed

Frequent flyers

Do you feel helpless about the above broadcasts?

On July 21st,#Subsidy for staff discovery of 6-hour flight delay#The topic surged into hot search. The video shows that on July 19th, in Nanjing, Jiangsu,The first flight was delayed for 6 and a half hours due to weather conditions. When passengers were ready to board, the staff directly issued cash subsidies.A passenger expressed that they suddenly lost their breath, which is the simplest and most direct way.

According to the Urban Express on the 22nd, the ticket counter staff of the airline involved stated that there was indeed a delay on this flight that night. Later, passengers were arranged for accommodation, but no additional compensation was provided.

The reporter contacted Nanjing Lukou International Airport, and the service hotline staff said that they did not know the situation at present, so they need to check with the relevant departments. For subsequent handling of aircraft delays, major airlines usually follow their own relevant regulations.

Staff: Accommodation has been arranged without additional compensation

Netizen: I received 200 yuan but didn't stay at a hotel

The first time I saw money being paid at the airportDue to weather conditions, the flight from Nanjing to Sanya was delayed for 6 and a half hours before finally boarding,After seeing the cash subsidy on site and staying up all night, I feel like I can handle it againLet's focus on maintaining a calm mindset.

The netizen said that it was due to weather conditions at that time,I received 200 yuan myself, and the money I received was a night accommodation allowanceBecause I didn't stay at a hotel, I only received a subsidy.

On the 21st, the service hotline staff of Nanjing Lukou International Airport said that they did not know the situation at present and needed to check with the relevant departments.

The ticket counter staff of the airline at Nanjing Lukou International Airport replied that there was indeed a delay in the flight that night. Later, they arranged accommodation for passengers, and the subsequent flights were also arranged for them. The staff member stated that the flight delay at that time was due to weather reasons, and accommodation was arranged for the passengers, but no additional compensation was provided.

Many netizens expressed that

I have also encountered similar situations

After flight delay

Direct cash subsidy on site

Many netizens expressed envy

Some netizens have also shared it

My own experience of receiving subsidies due to flight delays

I sent 200 yuan in cash, took a meal to the hotel, and even went to my room to sleep

The accommodation is included, with an additional compensation of 400 yuan, but it really delays the process

The flight attendant delivered 4 meals and then took off with a 200 yuan package.

Some netizens also said, "Delayed until midnight, without food or drink, without compensation, it's simply speechless." "If the flight is cancelled, you have to stay at the hotel for an extra night.

Why are flights often delayed recently?

According to the 2022 National Civil Aviation Flight Operation Efficiency Report released by the Civil Aviation Administration of China last month, the average normal flight rate of national passenger aviation last year was 94.98%.

Among them, the flight availability rate in July was the lowest, at 89.09%. August (90.89%) and June (90.94%) followed closely behind.

Among the causes of abnormal flights, weather accounted for the highest proportion, reaching 67.14%.

June to August each year belongs to the thunderstorm season, with complex weather conditions and frequent occurrences of heavy rainfall and convective weather in various regions. Affected by this, there are many cases of flight delays.

Under what circumstances can flight delays be compensated?

How much is the compensation?

According to the Straits Metropolis Daily, recently, Ms. Chen, a citizen of Fuzhou, reported that the flight of Ruili Airlines (Ruili Airlines for short) to "Lijiang Zhaotong Fuzhou" was delayed, resulting in more than 100 passengers staying at Zhaotong Airport for nearly 11 hours.

In response, the airline arranged for stranded passengers to fly to Kunming Airport at 8:20 pm on July 16th to handle visa change procedures, and provided a compensation of 200 yuan. Meanwhile, passengers will be arranged to stay at hotels in Kunming and fly to their destination Fuzhou in batches during the day on the 17th and 18th.

The staff stated that,The compensation of 200 yuan was issued according to the Guidance on Financial compensation for Flight Delay issued by the former Civil Aviation Administration.

As early as January 1, 2017, the Civil Aviation Administration of China officially implemented the "Regulations on Normal Flight Management" (Order No. 56 of the Ministry of Transport in 2016). According to Article 29 of the Regulations, if a flight is delayed or cancelled at the departure point due to reasons such as maintenance, flight scheduling, or crew members, the airline shall provide passengers with meals or accommodation services.

However, if the flight is delayed or cancelled at the departure point due to weather, emergencies, air traffic control, security checks, and other non airline reasons, the airline shall assist the passenger in arranging meals and accommodation, and the passenger shall bear the cost.

As for the relevant compensation, the relevant person in charge of the Civil Aviation Administration introduced in the policy interpretation that in 2004, the Civil Aviation Administration issued the Guidance on Financial compensation to Passengers for Flight Delay Caused by Domestic Airlines for Their Own Reasons (Trial) to guide each airline to develop standards according to their own conditions and do a good job in the service after flight delay.

The Regulations also mention that whether domestic airlines will compensate for flight delays, compensation conditions, standards, and methods are determined by the airlines themselves. Passengers can independently decide which airline to choose based on the compensation plan, truly realizing the marketization of air transportation

On the official website of the Civil Aviation Administration, there is a summary document of compensation plans for 42 airlines published in 2017. Airlines such as Air China, China Eastern Airlines, and China Southern Airlines have all proposed compensation plans for flight delays caused by their own reasons, which include compensating passengers 200 yuan for 4-8 hours of delay, and compensating passengers 400 yuan for more than 8 hours of delay. Some airlines compensate up to 300 yuan.

In addition, purchasing flight delay insurance is one of the ways for many passengers to avoid risks. At present, flight delay insurance is available on major OTA (online travel) platforms, aviation official websites, and insurance company official websites.

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