Has a flight been lost for more than ten hours after taking off from Shanghai? Passenger: Trapped in the cabin, "mental breakdown"... airline response

Source: Guangming NetworkJuly 22ndMultiple passengers posted videos claiming thatJuneyao Air flies to ShanghaiA flight from Phuket, ThailandHalfway to Penang, MalaysiaFinally arriving at the destinationMore than ten hours behind the scheduled arrival timePassengers claim to have been trapped on the plane for a long timePassenger: Lost contact for over ten hoursCausing great concern to family members"Juneyao Air suddenly took off at the moment of landing. The original destination was Thailand, but it ended up in Penang, Malaysia

Source: Guangming Network

July 22nd

Multiple passengers posted videos claiming that

Juneyao Air flies to Shanghai

A flight from Phuket, Thailand

Halfway to Penang, Malaysia

Finally arriving at the destination

More than ten hours behind the scheduled arrival time

Passengers claim to have been trapped on the plane for a long time

Passenger: Lost contact for over ten hours

Causing great concern to family members

"Juneyao Air suddenly took off at the moment of landing. The original destination was Thailand, but it ended up in Penang, Malaysia. The wait was just a few hours."

July 22nd215229

Another netizen who claimed to be a passenger of the flight left a message stating that there were elderly people, children, and even infants on board, cold, hungry, and tired. After 15 hours in this confined space, anyone's mind would collapse. There are many people on the plane who do not have Malaysian phone cards and internet access, and their families should be so worried that they have been lost for more than ten hours.

Another netizen left a message stating that what is the concept of being trapped for fifteen hours? The airline should inform passengers in advance and prepare corresponding policies. Food, accommodation and other issues are the most basic. If they lose contact with their family after fifteen hours, they should not panic.

Upon inquiry, it was found that the flight does indeed have an alternate landing (Image source: Air Travel Zongheng)

From the video exposed online, it can be seen that many passengers on the plane stood up, and the staff on board were explaining. Some passengers were emotional and said to the staff, "It's been 10 hours! We've been waiting for 10 hours

On July 23rd, the reporter contacted a passenger from the flight involved. She stated that they have arrived at their destination so far, but regarding the more than ten hours spent on the plane, the airline has no statement and she also wants to apply for a complaint.

The reporter found through inquiries from multiple airlines that direct flights from Shanghai to Phuket Island in Thailand usually take about 5 hours.

Upon inquiry, it was found that the flight does indeed have an alternate landing (Image source: screenshot of the airline's mini program)

Airline response: alternate due to weather

Stay for 7 and a half hours

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Why do we need to alternate to areas outside of Thailand?

On the evening of July 23, the relevant person in charge of Juneyao Air responded to the reporter that when the flight from Shanghai to Phuket, Thailand, due to the bad weather on that day, the flight crew circled and waited, but when they were preparing to land again, they encountered Wind shear.

"(Wind shear) is very dangerous. Before circling and going around, the amount of fuel left on the aircraft after a series of operations has reached the edge of deciding whether to go to an alternate landing." The relevant person in charge said that the weather at the nearby airport was not good at that time. On balance, the nearest alternate airport is Penang, Malaysia.

What is Wind shear?

Previously, Chen Jianguo, a senior airport, told reporters that Wind shear is a sharp change in wind direction and speed, usually within a few seconds. Usually, it is difficult for the captain to respond quickly. A person in charge of aircraft safety operation in the aviation department of a central enterprise once told the surging news reporter that there are four kinds of low altitude Wind shear, which will affect aircraft control. Among them, vertical Wind shear will make the aircraft descent rate too high, which is dangerous.

Passengers on this flight after alternate landing in Penang

Why was the cabin trapped for hours?

The relevant person in charge of Juneyao Air told the reporter that since it was already midnight when they landed in Penang, the support capacity of the local airport was particularly limited. At the same time, many passengers of the flight did not have Malaysian visas, resulting in passengers and crew trapped in the cabin of the aircraft.

Juneyao Air and crew

What are the guarantees and compensations for passengers?

The relevant person in charge said, "During the period of being trapped in Penang, the crew provided passengers with some necessary drinking water and Dim sum meals, and also continued to communicate with passengers about the coordination between the company and the local airport, and continued to do a good job in comforting passengers."

The relevant person in charge also said, "In terms of compensation, Juneyao Air has provided the passengers of the flight with electronic service compensation on the official APP side, and passengers can directly apply for compensation through the APP, that is, directly online 'collect money'."

According to the "Regulations on Normal Flight Management", the carrier should notify passengers every 30 minutes of the reason for delay, estimated delay time, and other flight dynamic information after onboard delays. During the onboard delay period, the carrier shall ensure the normal use of washing equipment without affecting aviation safety. If the delay on board exceeds 2 hours (inclusive), drinking water and food should be provided to the passengers on board. If the delay on board exceeds 3 hours (inclusive) and there is no clear departure time, the carrier shall arrange for passengers to disembark and wait without violating aviation safety and security regulations. If passengers are not arranged to disembark and wait according to regulations, a fine of not less than 80000 yuan but not more than 100000 yuan shall be imposed.

(Source: Guangming Net, Dongfang Net Comprehensive Upstream News, Pengpai News, News Workshop)

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