12306 collapsed? What if I can't grab the ticket? Here comes the response!

Just now, # 12306 collapsed#Rush to Weibo Hot SearchHot search number one is # Unable to grab tickets#Today, tickets are available for sale on the first day of the Mid Autumn Festival National Day holiday (September 29th)From the early morning ticket sales situation, it is not surprising that there is a "second light" situation in the popular direction. According to the railway department, today is also the peak day for pre-sale of train tickets during the Golden Week

Just now, # 12306 collapsed#

Rush to Weibo Hot Search

Hot search number one is # Unable to grab tickets#

Today, tickets are available for sale on the first day of the Mid Autumn Festival National Day holiday (September 29th)From the early morning ticket sales situation, it is not surprising that there is a "second light" situation in the popular direction. According to the railway department, today is also the peak day for pre-sale of train tickets during the Golden Week.Related topic # Unable to grab tickets # # 12306 collapsed # made it to the hot search list.

According to @ Zhongxin Jingwei, on the afternoon of September 15th, regarding the "12306 crash" reported by netizens, as well as the repeated inability to log in to the account and the inability to display the passenger list, Zhongxin Jingwei consulted 12306 as a consumer,The customer service responded that the system is currently experiencing a bit of a crash. We suggest that everyone try to purchase tickets and refresh after half an hour.

According to China National Railway Group Co., Ltd,This year's railway transportation for the Mid Autumn Festival and National Day Golden Week starts on September 27th and ends on October 8th, lasting for 12 daysThe national railway is expected to send 190 million passengers.

On September 13th, Railway 12306 began selling train tickets for the Mid Autumn and National Day Golden Week. On September 14th,As the Mid Autumn Festival holiday approaches, many netizens have joined the rush to buy train tickets for September 28th in advance.

During the panic buying process,Some netizens roast that the system showed that there were enough tickets left, but they still had to queue up to buy711 people in line ahead; Some netizens also question whether third-party software grabbing tickets has taken up a "pit" for ordinary users.

According to CCTV, 12306 customer service stated that the reason for the sufficient remaining tickets and the need to queue up is due to too many users placing orders at the same time. The ticket sales time for 12306 is fixed and will not be sold in advance for third-party software.

For users who have not purchased tickets, customer service stated that,This year's ticket grabbing is indeed more difficult than in previous years. It is recommended to join the waiting list immediately and wait for other users to change their tickets or refund their tickets.

In addition, with a large number of passengers, high-speed rail trains may also experience a change from 8 carriages to 12 carriages, and waiting tickets can be purchased more quickly.

What is the success rate of alternate ticket purchases? China Railway Group stated that the 12306 standby ticketing function operates stably, with a success rate of over 75% for standby redemption. Passengers can increase the success rate of waiting by submitting multiple "date, train number, and seat type" combinations of waiting orders and extending the waiting redemption time.

China Railway Group stated that Railway 12306 has never authorized any third-party platform to sell train tickets. Third party platforms may retain user information during the process of passenger ticket purchases, which not only poses "traps" such as surcharges and bundled sales services, but also carries the risk of personal information leakage. Please make sure to purchase tickets through the official railway channels and check the official website www.12306.cn and the "Railway 12306" official app.

Why is it so difficult to get tickets for this holiday?

Expected to send over 100 million more passengers than last year

The strong demand for travel and the shortage of popular directions are the main reasons for the difficulty in obtaining tickets. According to China Railway Group, this year's Mid Autumn Festival National Day holiday is integrated, with a long duration and strong willingness for passengers to travel. The flow of family visits and tourism is intertwined, resulting in a strong growth trend in railway passenger flow.

In the longest 12 day railway transportation "Golden Week" in history, the national railway is expected to send 190 million passengers, while in the 2022 National Day Golden Week, the national railway only sent 72.157 million passengers. Tracing back to 2019 before the epidemic, during the National Day holiday, the country's railways sent 138 million passengers. It can be said that during the Mid Autumn Festival and National Day holiday this year, the demand for passenger travel has been unprecedentedly high, with passenger flow far exceeding previous years.

In response to the netizen's roast that "12306 system shows that there are enough tickets left, but they still need to queue up to buy", 12306 customer service explained that this is because there are too many users placing orders at the same time, and they will be allocated according to the order of submission. Customer service personnel suggest that users who have not purchased tickets should immediately join the waiting list and wait for other users to change or refund their tickets.

In order to expand transportation capacity, the railway department will also adopt methods such as multiple train operation and adding carriages to ordinary speed passenger trains, increasing passenger seats in popular directions, and operating at full axle or formation in the directions of Beijing, Shanghai, and Guangzhou. That is to say, after the "expansion" of some popular direction train numbers, standby passengers are also expected to successfully buy tickets.

Question 2: Why is it necessary to wait for the ticket to be sold immediately?

Popular directions compete for tickets, hand speed, internet speed

Some citizens complain that they click to purchase tickets according to the opening time and instantly become all standby. Why is this? 12306 customer service personnel told reporters that for popular direction tickets with tight demand, if you have fast hand speed and high internet speed, you can indeed have a great advantage.

Some netizens also believe that "the more people use third-party platforms, the less they can grab tickets. It's like people are all stuck at the door, not trying to clear it, but trying to squeeze it with a little force." Previously, a relevant person from the 12306 Technology Department of the China Academy of Railway Sciences also stated that third-party ticket grabbing software caters to the needs of passengers from a certain perspective, but it will cause the 12306 system service to be paralyzed and consume resources.

The reporter learned from China Railway Group that in response to the high traffic during the peak ticketing period, the 12306 technical team has focused on public cloud applications, network bandwidth expansion, and preventing malicious ticket grabbing to ensure the stable and efficient operation of the ticketing system. The 12306 technical team has established a relatively complete operation, maintenance, and emergency support system.

Avoid "single point of failure" by running multiple data centers simultaneously. Once a malfunction occurs, the technical team will initiate an emergency plan as soon as possible to minimize the scope of the malfunction and shorten its impact time.

Third question: Is the third-party platform acceleration package reliable?

Be wary of bundled sales traps

Some citizens who are concerned about slow internet speed and slow hand speed hope to purchase acceleration packs through third-party platforms to help grab tickets. Is this method reliable?

This morning, the reporter used a third-party platform and 12306 website to purchase tickets for the first day of the holiday from Beijing to Zhengzhou. Among them, the third-party platform submitted a pre order the night before. In order to increase the probability, the reporter chose the "all-round ticket grabbing" recommended on the page (with an additional price of 38 yuan). According to the introduction, "dedicated ticket grabbing can be done 24 hours a day, and more channels can be used to grab tickets to increase the power of ticket grabbing

However, one hour after the ticket was issued at 8 o'clock this morning, the third-party platform did not help the reporter grab the selected train ticket. Although the 12306 website experienced problems with repeatedly entering login information as required by the system when purchasing tickets, by quickly adjusting the ticket number, a ticket for a later departure was still purchased within 10 minutes.

According to China Railway Group, Railway 12306 has never authorized any third-party platform to sell train tickets. Third party platforms may retain user information during the process of passenger ticket purchases, which not only poses "traps" such as surcharges and bundled sales services, but also carries the risk of personal information leakage.

Question 4: Why is it harder to grab short and medium distance tickets than long distance tickets?

Maximize the utilization of transportation resources

Why does the 12306 ticketing system display full distance and long-distance tickets on the same train, but not half distance or short distance tickets? This is also a hot issue of concern to citizens.

Maximize the utilization of transportation resources

Question 5: What are the skills for grabbing tickets and waiting?

Attempt to purchase a connecting ticket and submit multiple standby orders

According to the railway department, if direct tickets cannot be purchased during peak passenger flow, passengers can purchase connecting tickets and meet their travel needs through segmented boarding. Railway 12306 will intelligently recommend transfer plans with available tickets for passengers to choose from based on their travel needs and ticket availability. In order to facilitate the transfer of passengers, the railway department has set up convenient channels for intermediate transfer in 100 major stations, and arranged station staff to provide guidance services. Passengers can enter the waiting room without leaving the station, effectively shortening the time for intermediate transfer.

At present, the success rate of 12306 standby ticket redemption has reached over 75%. Passengers can increase the success rate of waiting by submitting multiple "date, train number, and seat type" combinations of waiting orders and extending the waiting redemption time. Specifically, each user can have 2 backup orders, each backup order can contain 2 adjacent ride dates, and each ride date can contain 5 different "train number+seat class" combination requirements. Each backup order can add up to 9 backup passengers.

Source: Jiangxi Publishing Comprehensive Beijing Daily Client, @ Zhongxin Jingwei, Sina Weibo, CCTV Network

Editor: Zhang Ruiying

Reviewed by: Zhu Hua

Reviewed and signed by: Wei Xing

This article is from Jiangxi Publishing and only represents the author's viewpoint. The National Party Media Information Public Platform provides information dissemination and dissemination services.

ID: jrtt

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