Article | Puff on the Third FloorEditor | Puff on the Third FloorWhen it comes to which supermarket provides the best service, there is only one answer to everyone's psychology across the country, which is Fat Donglai from Henan.Just relying on the pictures of the crowds in the mall, one can see his popularity,In order to avoid causing casualties, Pangdonglai even arranged for police comrades to maintain order when it opened its business

Article | Puff on the Third Floor

Editor | Puff on the Third Floor

When it comes to which supermarket provides the best service, there is only one answer to everyone's psychology across the country, which is Fat Donglai from Henan.

Just relying on the pictures of the crowds in the mall, one can see his popularity,In order to avoid causing casualties, Pangdonglai even arranged for police comrades to maintain order when it opened its business.

Why is Pangdong so popular? Because of all the problems you may encounter when shopping, Fat Dong came up with them in advance for you.

01

Fat Donglai, let you buy happily and use comfortably

The products from Pangdong can be said to be dazzling, with a wide variety and exquisite features that are definitely beyond your imagination. From clothing, food, housing, and transportation to makeup and skincare, from luxury brands to local cultural and creative products, the product categories here are comprehensive, allowing customers to buy everything they want in one go.

Each type of product is carefully classified and placed, including wooden furniture area, metal decoration area, and luggage and footwear area. Every area is full of artistic atmosphere, making people intoxicated upon seeing it.

The store staff will also present the details of the product to customers, allowing you to experience the beauty and cultivation while shopping.

When selecting fresh ingredients, the staff will open the box on site to inspect and verify the authenticity, allowing customers to choose with confidence. Tailored service will make customers feel like kings.

At Pangdonglai, customers can return or exchange goods without any time or location restrictions, and damaged products can also be returned and repaired directly at their doorstep. Even if you exchange goods multiple times, employees have never felt a bit impatient.

Every suggestion from customers, Pangdong Lai will listen carefully. You can find feedback channels in any corner, and every complaint will be dealt with seriously, not just grandiose words.

In return, Pangdonglai will also give customers who successfully complain a bonus of 500 yuan, encouraging everyone to supervise their service quality. Pangdonglai firmly believes that every dissatisfaction from customers can become an opportunity to improve themselves. They look forward to and are not afraid of any complaints, only afraid that their dissatisfaction will be hidden in their hearts.

Pang Donglai is very concerned about the needs of special groups. Each floor has a mother and baby room, children's bathroom, and accessible bathroom, allowing people with limited mobility to shop with peace of mind.

People with disabilities, pregnant women, and infants can receive thoughtful care for their special needs. Even if you go out alone with your child or have difficulty moving, there is no need to worry about trouble here.

Shopping at Pangdong, you can have fun buying and use it comfortably. Because the services provided here are indeed incomparable and caring to God.

02

Shopping carts can also create new tricks

How detailed are the details of Pangdonglai Supermarket? Take a look at their efforts on the shopping cart and you will know.

For example, a shopping cart with magnifying glass is equipped for the elderly, and there is a folding chair at the back of the cart. If the elderly are tired from strolling, they can sit down and rest. Equipped with a lightweight baby stroller, the basket only holds a small amount of things, but it is convenient for parents to push the stroller and hold the child with one hand.

Large family shopping can choose a two-story cart, which can hold more items at once. Ordinary customers can choose regular large, medium, and small shopping carts. The car is also thoughtfully labeled with instructions for different vehicle models and suitable audience, avoiding confusion when customers choose.

In addition, Pangdonglai also provides rainproof shopping carts and "hassle free" listing services on rainy days. Rainproof clothing can prevent the car body from getting wet in the rain, and the "No Disturbance" sign allows customers to shop quietly without being oversold by employees.

It can be seen that Pangdong has put great effort into the details of the shopping cart, truly achieving customer first and making shopping a comfortable and comfortable experience. These small details reflect the company's intentions and also make customers feel respected and warm.

Of course, the personalized services provided by Pangdong are not just these. At the entrance of the mall, there are small battery car parking sheds, pet storage areas, drinking water areas, and other service facilities.

After entering the door, there is a dedicated person to guide the elderly and children, and thoughtful prompts are posted everywhere. The refrigeration area is equipped with gloves, and the seasoning area has magnifying glasses. After sales service is comprehensive, and any questions can be promptly answered.

It can be seen that Pangdong pays attention to the entire shopping journey of customers, from parking to the entrance to the entire shopping process, always taking care of customers and providing thoughtful and thoughtful services. This also makes shopping a relaxing and enjoyable experience here.

Pangdonglai is based on a humanized shopping experience, which also creates a virtuous cycle between the enterprise and customers, improves customer loyalty, and establishes a brand image.

From these small details, we can feel the service philosophy of Pangdong Lai's diligent management. They continuously optimize the shopping environment, making customers feel comfortable and at home here.

Every action of the service personnel embodies humanization, thoughtfulness, and respect in every detail. It is precisely this positive service attitude that has enabled Fat East to successfully create a good shopping atmosphere and attract more customers to come and consume.

03

Supermarkets show more concern than signs

Entering Pangdonglai Supermarket, the warm prompts visible everywhere make people feel at home. There are not only user guides indicating the correct usage of various products, but also color cards indicating the maturity of vegetables and fruits, making customers feel at a glance.

The service desk meticulously removes shrimp lines from seafood, systematically prunes vegetable branches and leaves, and presents fresh and complete dishes on the shelves. These thoughtful tips are everywhere, making customers feel the care of the supermarket.

When you walk to the vegetable area, a neat and orderly arrangement of dishes will make your eyes shine. Other supermarkets often stuff withered and yellow leaves into packaging bags and sell them to customers in order to save time.

On the other hand, Pangdong Lai is different. They carefully trim every dish without leaving any bad branches or rotten leaves, and then tie it with tape before selling. You can clearly feel the supermarket's insistence on product quality.

Of course, for a supermarket, the most important thing is the products, and in this regard, Pangdonglai is also unique, with a wide range of products available.

You can say that there are some large supermarkets, but not those in other supermarkets. Customers in third and fourth tier cities can also try and shop here!

Pangdonglai's insistence on product quality is even more impressive, and the implementation of unreasonable returns and exchanges throughout the venue is a significant commitment for a supermarket. Only when the product quality is excellent, can we dare to make such a guarantee. This kind of sincerity makes people admire and admire this "attracting stone" that benefits the local area.

04

The warmth behind the touching service details

The staff from Fat East always do their best to serve customers, scrutinize business carefully, and think twice before taking action. Here, human nature is exposed to the fullest, and the store staff cares about products and consumers, just to make everyone safe.

If weighing personnel remind customers at any time whether the product is fresh, they can avoid buying defective products. An aunt saw that the ground had not been wiped clean and voluntarily knelt down to wipe it. The security guard immediately guides customers who cannot buy shopping vouchers to make purchases. These actions reflect their pure heart to serve the people.

Pangdonglai is also adding thoughtful reminders in shopping malls, such as slogans to discourage irrational consumption and call for rational purchases. They promise to refund the price difference when the product is reduced, so that customers have no worries.

Even non local consumers can use their parking, charging and other services for free. These measures reflect Pang Donglai's care for the general public.

It can be seen that the employees from Pangdong have not been fooled by the benefits, and always maintain a positive, optimistic, and enthusiastic heart of helping others. Their service goes beyond trading, but rather a spiritual sustenance.

It is precisely because of these unrequited contributions that Fat Donglai can thrive and thrive, and it is worth learning from. In today's society, warmth still needs to be passed down from person to person. Each of us should uphold the spirit of "Fat East" and spread more warmth to every corner of the world that needs it.

Behind these warm services, more is the support of corporate culture and employee welfare. For example, Fat East pays employees' salaries on the 5th of each month, far ahead of industry standards.

Various performance bonuses and holiday benefits are meticulous. Even more rare is that Pangdong has created the "Grievance Award", which uses money to comfort aggrieved employees and reflects human care.

In today's labor-intensive society, Fat East insists on limiting overtime and forcing employees to take vacations to ensure adequate rest. The boss Yu Donglai himself is even more open, and employees can take 135 days off each year, accounting for one-third of the year.

This is extremely rare in the industry. Nevertheless, Pangdonglai still provides employees with generous dividends and does not reduce wages. Yu Donglai believes that success requires the diligent participation of all employees, so he emphasizes employee experience.

It can be seen that behind the welfare provided by Pangdong is the humanistic care and corporate culture influence of the boss. The reason why employees can give wholeheartedly stems from the company's respect and reward for them. This virtuous cycle has created excellent services, making Fat East stand out in the industry.

05

The ups and downs on the entrepreneurial journey and persistent pursuit

Yu Donglai was born into an ordinary peasant family, with his parents working in agriculture for a living. He grew up from a poor family and dropped out of middle school to work. At that time, Yu Donglai was only in his teens and had no education or skills. He couldn't find formal work and could only do some temporary work as a bricklayer on the construction site, carrying out transportation and cleaning work. He could only earn one or two hundred yuan a month.

He also rented a shabby small stall in the vegetable market and sold fruits in dirty wooden boxes every day, barely surviving on a meager stall fee.These jobs are very hard and dangerous, with frequent injuries on construction sites and car accidents at fruit stands, but the income is pitifully low.

At the age of 20, Yu Donglai decided to change his fate, borrowed 1000 yuan from his relatives to start his own business, rented a 6 square meter shop in his hometown, and started a small shop, mainly selling cigarettes, Baijiu and other commodities wholesale.

With his flexible business acumen and excellent social skills, Yu Donglai has won the trust of customers, and the store's business is becoming increasingly prosperous, with a monthly income of 3000 yuan, which is more than what he earned from his previous job. In order to earn more money, Yu Donglai began to purchase goods through illegal channels.

As a result, he was reported and owed a huge debt of over 300000 yuan, and was also detained. This painful lesson taught him that only honest business is the foundation of a business.

The struggle of Yu Donglai has proven that the secret to success lies in treating customers with sincerity and providing sincere service. Pangdong uses meticulous service to impress customers and achieve stable growth. Yu Donglai's entrepreneurial journey was full of twists and turns, but he never gave up his dreams and always maintained a spirit of hard work to create his own business kingdom. His story inspired countless inspirational entrepreneurs.

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