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Comment: The Internet is aging and requires a two-way journeyHow to book museum tickets? "" How to return items that are not good online? ".

Comment: The Internet is aging and requires a two-way journey

How to book museum tickets? "" How to return items that are not good online? "... Helping parents solve various mobile app problems has become a daily compulsory course for young people.

A netizen shared the details of getting along with my elders during this year's Mid Autumn and National Day holiday: "In the eyes of my parents, my highlight moment is helping them solve various mobile phone problems.

Parents who once advised us to play with mobile phones less often, as the internet gradually permeates all aspects of life, are also "keeping their phones in their hands". But for a considerable number of elderly people, especially the elderly, the ubiquitous digital scenes in life make them feel at a loss.

Some are really useless. Some elderly people often use smartphones for social communication and entertainment purposes, such as browsing short videos and making video calls, but do not use their phones for online car hailing, registration appointments, and daily payments

Some people dare not use it. The frequent reports of online fraud and other news have raised concerns among some elderly people, causing them to become afraid of using smart living, fearing that one may not work properly and may "make a mistake" or "be deceived".

Some people really don't want to use it. Some smart devices have complex functions, and there are few apps for the elderly. Some of them are just for aging. The pop-up window that can't be closed, the push that can't be refused, and the advertisements that can't be seen everywhere... Young people think it's too big to use them. No wonder the elderly roast about "too much trouble".

The "speed" of digitization encounters the "slow heat" of the elderly, resulting in various "maladaptions". Eliminating this "maladaptation" requires a two-way journey of "aging adaptation".

The digital life of the elderly is moving slowly, so we might as well wait.

More patience and tolerance to bridge the digital divide. The 'clumsy method' is the most effective, a simple operation that can be taught four or five times without being able to do it, with only a few more loops and less impatience. If you can't spend a lot of time with your parents, then use some ingenuity. A few years ago, there was a news that left a deep impression. Grandmother couldn't use WeChat, while the girl spent 10 hours creating a hand-painted "WeChat User Manual", which was very heartwarming.

Give more care to the elderly technically. For the "trouble" that the elderly roast, we should do more subtraction, remove the various advertising implants in the App, the interface settings that have nothing to show, and the operation steps that have no actual effect; To address the issue of elderly people being easily deceived, we need to do more addition and increase the ability to intercept miscellaneous information, in order to truly adapt to aging.

Be more meticulous in public services and social governance. In recent years, some local government halls have set up service channels for the elderly, hospitals have set up special accounts for the elderly, telecommunications companies have launched a "one click call in manual customer service" function specifically for the elderly group, and some media have set up columns on "content that the elderly love". These measures for adapting to the elderly should be promoted in various regions as soon as possible, so that more elderly people can feel more at ease and at ease in the digital world.

All of the above have been achieved, and elderly people will feel and believe that they can do it.

In fact, many elderly people are thriving online. The "Fashion Grandma Group" that sparked the trend of national style through cross dressing, the "I am Grandma Tian" who shared daily funny life, the "Sichuan style Salt Grandma" who taught homely cuisine, and the "Pinyin Grandma" who taught people to read in the live broadcast room... After years of sedimentation, they brought a happy and fulfilling daily life, elegant, intelligent, and rich life experience into social platforms, joyful themselves, and inspiring and moving thousands of netizens.

We are pleased that more and more elderly people are "on the internet", but we also need to see that with the deep participation of elderly people in digital life, the "aging adaptation" of the internet is not already complete, but just beginning.

The digital dilemma of the elderly needs to be seen and understood, and the wisdom of life in white hair and wrinkles can also be seen and recognized through the magnifying glass and communicator of the Internet. (Xinhua News Agency reporter: Li Jieqiong)

Second review: Beware of online fraud and the need to have "three hearts" in mind

Recently, many netizens have reported that the elderly at home received crab cards sent by unknown express delivery. When they tried to scan the code to collect the crabs, they found out that there was a scam behind it.

In recent years, this type of scam using digital technology has emerged one after another, and as elderly people become more deeply connected to the internet, there are also more and more precise hunting strategies targeting them.

In order to "pit" the old, the fraudsters played "three cards".

One is the "emotional card". Some broadcasters take advantage of the emotional needs of the elderly to portray filial sons and daughters in the live broadcast room, showing great care for the elderly and even performing "sad scenes", such as how pitiful their own background is and how hard their parents are. Many elderly people were moved and willingly took out their wallets, "believing everything the anchor said.

The second is the "anxiety card". Some scammers target the health needs of the elderly and promote so-called "ancestral secret formulas" and "special health products" through free gifts, free clinics, lectures, and other methods, luring the elderly into purchasing investments and then running away with money. This type of scam is not new, but with the ubiquitous penetration of the internet, elderly people are easily caught.

The third is the "technology card". Some criminals take advantage of the elderly's lack of understanding of internet technology and use avatars, personal signatures, and other methods to create "fake accounts" to impersonate public security personnel, family and friends, luring the elderly to click on unknown links and operate according to requirements. Some elderly people find it difficult to distinguish between true and false, ultimately falling into scams.

The "three cards" of scammers either cater specifically to the needs of the elderly or accurately target their knowledge blind spots, which can be said to be deliberate and full of tricks. To deal with these "three cards" and help the elderly avoid the digital trap, we should carry "three hearts".

Be more concerned. After retirement, some elderly people have a smaller circle of life, and their children are busy with work and have less communication. Therefore, they become addicted to watching short videos and live broadcasts, searching for a sense of belonging online, and developing a sense of dependence on anchors. As children, it is important to spend more time with parents, listen more, and understand their emotional needs. The whole society should guide elderly people to communicate more with family and friends to avoid loneliness and sense of loss; Not only do we pay attention to their daily lives, but we also need to pay attention to their spiritual and emotional needs and provide more care.

Be more patient. In response to the lack of parents' awareness of fraud prevention and technical knowledge, children should use patience and meticulous communication to repeatedly teach them knowledge of digital applications, safe internet access, and mobile phone operation, so that they can learn to avoid "pitfalls" and more safely keep up with the times and use technology well. The whole society should increase the promotion of anti fraud skills specifically targeting the elderly, and increase the adaptation to aging, making it easier for them to browse news and make online shopping easier.

A little more sense of responsibility. Helping the elderly avoid the digital trap is not only an obligation for children, but also a humanitarian concern that society should have. A sense of prevention is essential, care and concern are essential, but even more so is the need to strike hard in accordance with the law. At the same time, in the face of the continuous upgrading of fraud methods, the speed of updating corresponding technical means should also be accelerated, and we should adhere to moving the checkpoint forward and putting preventive measures ahead; We need to maintain a clear online environment and open up channels for elderly people to protect their consumption rights.

The "anti fraud network" is woven more tightly, and the space for online fraud is smaller, and the risk of fraud for the elderly is lower. They are more comfortable, and we are more at ease. (Xinhua News Agency reporter: Ma Ruohu)

Three evaluations: To prevent the elderly from becoming addicted to the internet, it is necessary to prescribe three "prescriptions"

Watching live streaming on mobile phones while cooking, watching short videos without sleeping in the early morning, unable to control the online shopping incarnation of "hand chopping party", and watching programs in the live broadcast room to support and reward... During the recently passed Mid Autumn and National Day holiday, some netizens who rarely visit their parents at home were amazed that their parents have become "internet addicts in their old age".

Some netizens roast that the role has changed. In the past, parents always told themselves to "play less mobile phones and not indulge". Now they urge their parents to "put down their mobile phones and go to bed early". Some netizens set their phones to teenage mode for the sake of their parents' health, but unexpectedly, it caused family conflicts.

In the era of widespread internet access, "internet addiction" is no longer the exclusive adjective for young people. Data shows that in recent years, the proportion of netizens aged 60 and above has rapidly increased. As of December 2022, the number of elderly netizens has reached 153 million, and many elderly people spend more than 4 or even 6 hours online per day.

With the continuous advancement of the aging transformation of the Internet, many elderly people have just crossed the "digital divide" in their front legs and fallen into "digital addiction" in their back legs.

For example, not long ago, the internet celebrity anchor "Xiucai", known as the "top of the middle-aged and elderly food circle," collapsed and people were surprised to find that his fans were as high as 80% middle-aged and elderly. They view 'scholars' as relatives or friends of' cloud companionship ', pouring bitterness, talking about family matters, and expressing themselves crazily in the comment section. They not only view them as spiritual sustenance, but also convert emotional projection into financial investment.

Why are elderly people addicted to the internet? Solitude may be an important reason. The increasing number of "empty nest elderly people", lack of communication with their children, and their inability to adapt to the rapidly changing external world often lead to a stronger and unwanted sense of loneliness among the elderly. People on the internet are actually fighting against loneliness and seeking a sense of belonging.

But behind the "internet addiction of old age" is not all loneliness, there are also elderly people's curiosity and exploration of emerging things.

They were once "marginalized" in the online world, and the internet gave them the opportunity to see the world. Social communication, learning new skills, and being aware of news and current events... Through mobile networks, they gain a brand new life experience. An elderly person who has retired for many years said, "Through various small videos online, I have learned to store, repair, and plant flowers, and my life has become more fulfilling

So, for the issue of "elderly internet addiction", it is also necessary to divide it into two parts. The key to solving problems does not lie in simple and crude withdrawal, but in paying attention to the real needs behind them.

Make family love the best 'antidote'. For young people, it is not only important to respect their parents' exploration in the online space, but also to actively listen to their voices and provide more companionship and care.

Make high-quality online content a 'good medicine'. Although there is a lot of online content, the quality is uneven, with fake news, toxic chicken soup, fake health science and other shoddy content rampant, eroding the mental health of the elderly. The platform should start from the perspective of caring for the elderly, provide content that is suitable for the elderly, healthy and high-quality, and improve their spiritual life quality.

I am old and people are old. It still requires joint efforts from various aspects such as society, families, and individuals to ensure the health of the elderly. Only by truly paying attention to and understanding their needs can we help them overcome their addiction.

This is also the online "health medicine" we provide for the elderly.

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