iQiyi Sports Apologizes for Technical Glitch During National Football Team Live Stream and Announces Compensation Plan

iQiyi Sports Apologizes for Technical Glitch During National Football Team Live Stream and Announces Compensation PlanOn November 15th, iQiyi Sports issued an official apology statement to its users, acknowledging the technical failure that occurred during the live stream of the China National Football Team's match against Bahrain on November 14th.In the statement, iQiyi Sports stated, "We sincerely apologize for the technical glitch that occurred during the live broadcast of China's national football team's match against Bahrain on November 14th, resulting in some users making duplicate purchases and being unable to redeem their rights

iQiyi Sports Apologizes for Technical Glitch During National Football Team Live Stream and Announces Compensation Plan

On November 15th, iQiyi Sports issued an official apology statement to its users, acknowledging the technical failure that occurred during the live stream of the China National Football Team's match against Bahrain on November 14th.

In the statement, iQiyi Sports stated, "We sincerely apologize for the technical glitch that occurred during the live broadcast of China's national football team's match against Bahrain on November 14th, resulting in some users making duplicate purchases and being unable to redeem their rights. The technical issue has been resolved, and the system is now running normally. We deeply regret the impact it has had on the viewing experience of our users."

In response to the incident, iQiyi Sports has announced a compensation plan for affected fans:

• Refund Processing: Users who made duplicate purchases will receive a refund for the duplicate amount.

• Rights Compensation: Users whose rights were affected during the outage will receive a free viewing ticket to their account, allowing them to watch the upcoming match between China and Japan on the 19th.

• Duplicate Redemption: Sports members who redeemed duplicate viewing tickets will have those tickets returned to their accounts.

This incident has raised concerns among users about the platform's stability. In the internet era, high-quality live streaming services require robust technical support and emergency response capabilities. This event serves as a reminder for platforms to continuously improve their technical systems, enhance user experience, and prevent similar issues from occurring in the future.

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